Recent Posts

We are Cleaning Experts

3/18/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Fair Oaks / Folsom (916) 987-0400.

How Fire Damage Can Lead to Water Damage

3/11/2020 (Permalink)

There’s no question that fires can cause devastating damage to a home. In a matter of minutes, you could watch in horror as your property and possession go up in flames. Fire damage isn’t the only concern you’ll have in this type of disaster. You also need to be aware of potential flooding on your Fair Oaks property as a result of firefighters’ efforts to put out the fire.

Response Following a Fire

Your first responsibility after alerting the authorities about a fire in your home is to get to safety. Then, you should let firefighting crews take over. The team will use a lot of water to ensure it puts out all the flames. This can result in water damage inside the structure. Here’s what will happen next:

  • You should take photos and contact your insurance company.
  • Avoid touching anything in the area of the fire.
  • Contact a fire restoration and water cleanup professional.

Water Cleanup Issues

A fire crew’s primary concern is to get the fire under control, stop it from spreading and ultimately completely extinguish it. The responders will spray as much water out of a fire hose as possible to achieve these goals. While this may effectively put an end to the flames, it will likely cause other problems with water on the floor, ceiling, walls, furniture and electronics.

The Next Group Comes In

In order to salvage as much of your home as possible, a restoration company will remove water left behind from the fire department. Specialists will use high-powered extractors to remove any water from the area. The team will determine what items can be saved and what it must replace.

Clean and Sanitize

Fire damage can destroy the structure or your possessions, but water has its own ill effects. The restoration technicians will thoroughly sanitize the wet areas to keep mold from growing and to help eliminate other substances.

In addition to fire damage, an emergency such as this at your home can introduce a lot of water. In order to remove it and begin rebuilding your house, make sure you call the experts.

Creating a Fire Escape Plan at an Office

12/16/2019 (Permalink)

Three Suggestions for Creating an Emergency Escape Plan

A fire at a commercial building in Fair Oaks / Folsom can be devastating for a business, and it is critical to be prepared in the event of an emergency. This is especially true if a blaze occurs during hours when employees are working, and it is incredibly important for a business to have a fire escape plan in place. Here are three suggestions for creating an emergency escape plan to evacuate an office building fire safely.

1. Create and Communicate a Plan With Employees

Creating a solid fire escape plan and communicating the strategy with employees is critical. In order to do this, a building owner may examine the office building and share information about all the building exits with workers. Knowing where individuals must go for safety is vital. Holding regular meetings and scheduling fire drills to familiarize employees with the location of the exits may be helpful. Discussing an emergency plan and practicing fire drills may also help to alleviate panic during an emergency, because workers will be more prepared, and they will know what to do and where to go in order to escape.

2. Provide Fire Educational Resources for Workers

In addition to exercising fire safety drills, it may be beneficial to provide employees with information about fire safety tips. This material might include educational resources about how to escape a room that is consumed with smoke from a fire by getting as low to the floor as possible, for instance. The more education that workers have regarding the evacuation of a burning structure, the better.

3. Have Safety Measures in Place at the Office

Items such as fire extinguishers and escape ladders may be life-saving objects in an emergency. It may be a good idea to consider placing these and other fire safety items in an office and alerting employees of where they are located.


The safety of employees is crucial and having a fire escape plan at an office can save lives. If fire damage does occur to the building, fire restoration professionals can help. So long as workers are safe, everything else can be repaired - “Like it never even happened.”

How to Protect Your Pets From a Fire

12/13/2019 (Permalink)

Approximately 500,000 pets are affected by fires every year, according to the United States Fire Administration. Promote the safety of the people and animals in your home in the event of a fire emergency by planning ahead. From preventative caution to making an evacuation plan that includes pet safety, here are three pet preparation steps you can take today.

3 Steps to Protect Pets From a Fire

  1. Avoid open flames. Cats or dogs may knock candles over or singe their tails in open flames. Try a flameless candle alternative instead. You should also consider the risk posed by knobs on a gas stove. If you leave your pets unconfined at home while you are away, you may want to block the kitchen entrance or install protective covers to prevent pets from accidentally turning on the gas. 
  1. Include pets in fire safety and evacuation plans. Prepare to safely evacuate pets along with the rest of your family in a fire emergency. Obtain and put up a front window cling to inform firefighters of the number and types of pets living in your home.
  1. Gather pet records and supplies in a fire box. Store this box near an exterior door so that you can quickly grab all of these items during an evacuation. Make sure to include ownership and vaccination records as well as spare collars and leashes in case you need to control or restrain a frightened pet.

These simple steps can help you prevent fires and promote pet safety in the event of a fire emergency. You may also want to keep other home ownership or insurance records in a place where you can also easily find and take them in the event of an evacuation. Depending on the extent of a fire, you may also want to keep the number of a certified residential fire damage restoration company in Fair Oaks / Folsom, with these records.

Using Ozone To Remove Odors

12/13/2019 (Permalink)

When your home catches fire, the first thing you want to do is get the major damage repaired. Fire cleanup isn't complete, however, until you also rid your home of the lingering smell of smoke that the fire left behind, and it usually takes more than just cleaning the surfaces that were affected. If you are looking for home deodorization in Fair Oaks / Folsom, consider a company that uses ozone machines to combat odors.

When Is Ozone Used?

Any time there is a foul odor in your home after a fire, smoke cleanup professionals can use ozone to get rid of it. Such a smell can be caused by several things:

  • Home fire
  • Cigarette smoke
  • Malfunctioning fireplace

Ozone works by attaching to the smoke molecules. This attachment causes a chemical reaction that neutralizes the smell and thus freshens the air.

What Does the Process Involve?

The technicians who perform the ozone treatment will likely want to explain the process to you so that you know what to expect. Because ozone is not something you ever want to breathe, your home must be vacant before the home deodorization treatment can begin. Fortunately, the process should only take a few hours, and then you and your family will be able to return.
Before the machine starts producing ozone, the affected area must be sealed. This keeps the ozone molecules concentrated in the area and allows them to work on the odor. Once the seal is in place, the machine is turned on. After a few hours, the area must be aired out before your home is ready to be inhabited again.
You don't have to settle for stale odors in your home after fire damage is cleaned and your property restored. If you need home deodorization, an ozone treatment may be your best bet. It only takes a few hours, and it leaves your home smoke-free.

Why You Need a SERVPRO Professional

12/12/2019 (Permalink)

Have you had damage happen in your home from water, fire, or mold? If any of these damages have occurred in your house, you need to get the damage cleaned up and your home restored as quickly as possible. You don’t want to try to do this big job on your own if you have no experience with it, and that is when you want to call in the professionals such as, SERVPRO of Fair Oaks / Folsom.

SERVPRO professionals have the experience and knowledge to make sure that a big cleanup and restoration job is done correctly and in a timely manner. Damage from water, fire, or mold can cause a lot of damage and the damage won’t just be in places where you can see them.

There will be damage in areas where most people won’t think to look such as, under the floorboards, or behind walls. The professionals know exactly where the damage is going to be and will ensure that it is all cleaned up and your home is restored to the condition it was before the damage happened before they leave your house.

SERVPRO has the right equipment to do cleanup and restoration correctly for you. If you tried to get all the same equipment they have, it would cost you a lot of money you more than likely can’t afford. SERVPRO of Fair Oaks / Folsom will use their equipment and cleaning products to get the job done right and it will cost you a price that is affordable for you and that you don’t have any problems paying to get the job done right.

SERVPRO is going to be able to get the cleanup and restoration done in a timely manner so that you and your family are not inconvenienced for a long time. They will make sure your home is safe for your whole family to be in within a very short time, which is a huge benefit for you.

If you’re dealing with water, fire, or mold damage in your home don’t hesitate to give us a call SERVPRO of Fair Oaks / Folsom 916-987-0400. We’re available 24 hours a day, 7 days a week.

Why Many Insurance Agents And Adjusters Use SERVPRO

12/10/2019 (Permalink)

SERVPRO of Fair Oaks / Folsom has worked with many insurance agents and claim adjusters. We understand your situation. As an agent or adjuster, you have a responsibility to keep claim costs down while providing the best services possible for your clients. Here are a few reasons we’re trusted by so many insurance agents and adjusters:

Fast Emergency Response
Restoring commercial or residential property is the first priority at SERVPRO of Fair Oaks / Folsom. Your insurance client will appreciate our immediate response and you will know we’re doing everything we can to limit the damage and the costs.

Pretesting Reduces Claims Expense
Like insurance agents and claim adjusters, we know restoring property is less expensive than replacing property. Our goal is always to restore whenever possible and replace only when necessary. That’s why SERVPRO of Fair Oaks / Folsom performs pretesting on every loss so we can determine restorability.

Claims Inventory Service
SERVPRO of Fair Oaks / Folsom can provide insurance agents and claim adjusters with an itemized loss inventory. We give you an Excel formatted report and pictures of important items. Your work is made simpler and clearer because we provide you with a complete and accurate picture of the incident.

Electronic Claims Information
Our corporate Claims Information Center provides the fast, accurate information you need to make sound decisions, including:
•    A complete electronic job file (by email or on paper)
o    First notice of loss
o    Detailed estimate
o    Digital loss photos
o    Scanned forms and paperwork
•    Informative reports (including job cost data) to improve results 
•    Performance comparison to industry standard

Serving Adjusters and Your Clients

A SERVPRO of Fair Oaks / Folsom professional's job is to reassure your clients, perform quality service, and report to you quickly. We know your job is to interpret the policy and adjust the claim. We don’t want you to have to deal with problems from vendors. Working with you, we strive to save you time so you can focus on priority files, while having complete control of every loss you’re assigned. We offer you 24-hour emergency response, damage mitigation, loss assessment, and an electronic file within hours. SERVPRO of Fair Oaks / Folsom documented, measured performance increases value for you, your agency, your managers, and your clients.

Hard-earned results have made SERVPRO leaders in the fire and water cleanup and restoration industry. The SERVPRO System is geared to achieve customer satisfaction and mitigation results, adding to your competitive advantage. 

Winter Weather Tips

12/6/2019 (Permalink)

Don't we all wish winter just means snow days where we get to stay home and lounge all day in our pajamas, watch movies, and play in the snow?

Too bad that's not reality.

Winter storms can bring all sorts of issues for your home or business, so we have compiled some tips to counter those issues:

Tips for Preparing Your Home for Winter Weather

  • Keep cabinet doors open during cold spells. This allows warm air to circulate around pipes.
  • Keep a slow trickle of water flowing through faucets, especially if the pipes for faucets run through unheated or un-insulated areas of your home.
  • Consider shutting off outdoor faucets. Find the shut-off valve in the basement or crawl space and turn it to "off."
  • If you follow the previous step, then open the outdoor faucet to help ensure it drains completely and the inner valve is shut off.
  • Ensure gutters are clean and secure. Leaves and debris accumulate, causing a damming effect on gutters, which could lead to roof problems and water damage.
  • Proper maintenance of your furnace can help reduce the risk of puffbacks.

Winter Storms Can Cause a Lot of Damage

12/5/2019 (Permalink)

It is always best to be prepared for winter storms in advance in order to protect your home, business and your family. In addition to snow accumulation, winter storms can bring along conditions that can affect your home on the inside and outside. When you know what type of damage can be caused by snow storms, it’s easier to find its effects and get them fixed as soon as possible. Even after snowfall, winter storms can bring and cause other challenges. Here are some possible types of Storm Damage from winter storms.

1. Strong winds may loosen roof shingles.

2. Strong winds might also pick up rocks or other small items and throw them against your siding or windows.

3. Snow or ice could sneak inside holes in your foundation, roof, siding etc.

4. If trees, especially large ones are growing close by to your home, tree branches could fall onto your roof during a storm or scrape against your homes siding. If those trees are older or if the melting snow saturates the ground enough, it can also cause trees to fall onto your home.

5. Ice dams may block water from going down gutters, and force water to go under shingles instead. They can also cause your gutters to collapse.

6. Heavy snows can cause your roof to collapse.

If a winter storm does leave a mark on your home, we recommend you take action immediately. It is wise to address storm damage issues while they are relatively small in order to prevent them from getting worse in the next storm. Small or big, at SERVPRO of Fair Oaks / Folsom we are here for you should your home or office experience storm damage. We are available to assist 24/7 365 days a year. Just give us a call at 916-987-0400. 

Things to Know About Smoke Damage

12/4/2019 (Permalink)

When the firefighters leave, it may seem like the danger has passed and the home is safe from further destruction.  While fire may be the immediate danger, once it is gone, what it leaves behind will continue to affect the house. Ash and smoke will cause extensive corrosion, etching and discoloration not to mention powerful lingering odors. The only way to properly clean smoke and fire damage is to be extremely thorough. This entire process is very detailed. Ash residue is easily disturbed and can spread through the building with ease, causing nearly everything to need restoration.           

1. Smoke Migrates to Cooler Areas: The behavior of smoke during a fire is largely dependent on temperature. Smoke is typically hot and migrates to cooler regions of your home. Unfortunately, the cooler regions of your home are often hard to reach places, like cabinets and the underside of furniture. This makes the cleaning process much more difficult and is one of the major consequence of smoke damage. 

2. Smoke Uses Plumbing to Migrate Through Your House: Smoke naturally travels through plumbing systems, using holes around pipes to travel from floor to floor. This is the best way for smoke to travel throughout homes and buildings and cause further damage. Vents and plumbing systems are cleaned and often replaced if smoke damage is great enough. 

3. Wet, Smoldering Fires Produce the Most Damaging Smoke: The type of fire and the type of smoke produced by the fire make a huge difference when it comes to cleaning smoke damage. Wet, smoldering fires produce highly volatile and noxious smoke, the effects of which can persist for years if not cleaned properly.  

4. High Temperature Fires Produce Easier to Clean Smoke Damage: Contrary to what you might believe, high temperature fires tend to be less damaging than smoldering fires. That is because they burn very quickly and produce a different type of smoke that contains less damaging soot. As a result, even though the high temperature fire may seem like it would produce more damage, you may just get lucky. 

5. A Very Damaging Component of Smoke is Invisible: While the billowing clouds of dark smoke may seem the likely culprit, it’s the invisible protein residues of smoke that can also cause server damage. These residues can break down metal, wood, paint, and even porcelain, and their highly volatile chemical make-up allows them to penetrate deep into almost any substance while remaining totally invisible. Beware of this invisible enemy!

6. Smoke Damage Can destroy Metal and Wood Items: You might think that hearty substance like wood and metal would not be affected by smoke as much as upholstery and textiles. You’d be wrong. The noxious protein residues in smoke can break down brass, copper, wood, and even stone, causing them to decay at an ultra rapid rate. Be sure to let a professional know about the exposure of wood and metal items to smoke and the duration of the exposure. 

7. The Number 1 Rule to Prevent Lasting Smoke Damage: Get Air Moving: If you want to get a head start on cleaning up your home after smoke damage, follow the cardinal rule. Get air moving.  Use fans and open windows to keep air circulating throughout your home. This will prevent any remaining smoke residues from penetrating even deeper into your house and property.